Author: The Auction Collective
Published: 25 Apr 2022
We’re looking for a Customer Experience Manager to join the team so we can continue to develop and improve our customers enjoyment at The Auction Collective.
We're looking for someone who has a passion for customer engagement and problem solving, is an excellent communicator, fun to work with and comfortable getting stuck in with the life of a start-up.
As an auction platform, our customers include sellers and auction organisers, as well as bidders and buyers. The key duties of this role include:
- Providing outstanding customer support to our bidders, buyers and new seller enquiries
- Researching and learning our customer needs through user interviews, workshops and feedback loops
- Thinking creatively to develop the best products and processes for our customers
- Working with our designers and technical team to develop, test and launch new ideas
- Continuously monitoring, evaluating and learning to measure the benefits of each piece of work on customer satisfaction and company growth
More details coming soon
To be notified when this job is open to applications and to receive the full job description, please contact [email protected].